Re-Opening/Coronavirus: Enjoying the show safely, together - what you need to know.

How to get there

Charing Cross Road


WC2h 0JP


By bus: ​Number 14, 19, 22b, 24, 29, 38 or 176 to Covent Garden.

By Tube​: The theatre is a short walking distance from Tottenham Court Road and Leicester Square.

Parking: Q-Park are pleased to partner with ATG customers to offer a 15% discount on pre-booked parking for your visit. It’s easy to book in advance at

Contact Information

Telephone Booking*:​ 03330 096 690

Groups Bookings: ​020 7206 1174

Access Bookings*: 0333 009 5399

Stage Door (for lost and found) : 0207 438 9600

*​Calls are charged at standard geographic rates and count towards any inclusive minutes in the same way as calls to 01 and 02 numbers.

Phoenix Theatre Box Office Opening Hours

Mon - Wed and Fri: 18:00 - 19:45

Thu and Sat: 13:00 - 19:45

Sun: Closed


ATG continues to make the safety and security of its customers and staff a priority. As such, please bear in mind that we may undertake bag checks, so recommend you leave extra time to avoid queues, and please refrain from bringing suitcases, rucksacks and large bags into the Theatre.

Phoenix Theatre Access

Booking Information

Access Booking Line:​ 0333 009 5399

Phoenix Theatre Visual Story: a visual resource to help prepare visitors for a new experience and to help them become familiar with new surroundings and what to expect. Please contact the venue’s Access Champion to request a copy.

Read our Access guide ​here​.

Venue Access Information

Wheelchair users can access theatre with no steps via Flitcroft Street.


Non- transfers: there is one wheelchair space in Box C for a non-transfer patron.

The corridor to Box C is 90 cm. The door to Box C is 78 cm.

There are two unfixed chairs in the Box. Box is restricted view (left side stage).

Transfers: into Dress Circle Row A seat 28 (fixed seat) - although, theatre staff are unable to assist disabled patrons. If transferring, the patron’s wheelchair will be taken care of by front of house staff during the performance and brought back to the patron once the show has ended. There are double doors to reach this area of the theatre so large wheelchairs can be accommodated.


The main entrance to the theatre is on Phoenix Street. The foyer and box office are one shallow step from street level. There are handrails throughout the theatre on all levels.


There are 13 steps down to the Stalls from the foyer. There is no lift and the Stalls can only be accessed on foot. There are exits at the rear of both aisles.

Dress Circle

There are 21 steps up from the foyer to the Dress Circle. The Dress Circle can be accessed from street level via Flitcroft Street. There are exits at the rear of both aisles. From back of Dress Circle (row K) to front (row A) there are 18 steps.

Grand Circle

There are 51 steps up from the foyer to the Grand Circle.

There is no lift and the Grand Circle can only be accessed on foot.

Exits at rear (row J).

From back of Grand Circle (row J) to front (row A) there are 24 steps.

Sennheiser Infra-red and Induction Loop sound amplification systems are in use throughout the auditorium. These can be collected from the foyer bar on Phoenix Street.

Guide dogs are allowed into the theatre area.

Ladies and Gents on all levels. Adapted toilet is on Dress Circle level in the Royal Room.There are no steps to this toilet from Box C or Row A Dress Circle, but there are 2 slightly awkward turns. Patrons must negotiate stairs to access any of the other toilets: Stalls:Ladies are 7 steps down and 3 steps up, right of Phoenix Icons Bar. Gents are at the rear of stalls - high seat number side; Dress Circle: Ladies and Gents on same level as bar, 3 steps up from Dress Circle level; Grand Circle: Ladies are the same level as Grand Circle and Gents are in Grand Circle bar (8 steps down).

Ambassador Lounge and Bars

There are three bars in the Phoenix Theatre.
In the stalls there is ​The Phoenix Icons Bar​ where you can celebrate our past hit productions with stunning photos of shows gone by.

The Dress Circle features ​The Rock​ for you to start your journey to Newfoundland by joining in the fun at ​The Rock Bar​. Stick a pin on our world map or even ​Kiss The Fish.

Up in the Grand Circle, we have the ​Foyer Bar​.

The Ambassador Lounge

Add that VIP experience to your visit by pre-booking a table in our new and exclusive Ambassador Lounge.

You will be greeted upon arrival by host who will escort you to your table,

where you will receive:

VIP Experience £15
Entry to the Ambassador Lounge 1⁄2 Hours before the performance and during the interval

125ml Glass of Prosecco

Complimentary Cloakroom

Savoury Nibbles

Champagne Experience £25

Enjoy entry to the VIP Ambassador Lounge up to 90 minutes before the show and during the interval.

A welcome glass of Champagne on arrival, a tub of ice cream and savoury snacks. Use of a complimentary cloakroom and private washroom (where available).

Ultimate Package £45

Entry to the Ambassador Lounge 1⁄2 Hours before the performance and during the interval

Half a bottle of chilled champagne
A box of premium chocolates
A programme

Complimentary Cloakroom

Savoury Nibbles

Places are limited so please book early to secure your private space.For more information, please contact:
or call 0207 438 9603